Refund & Returns Policy

Last updated: August 2026

We want you to be completely satisfied with your purchase from Fair Dinkum Deals. This policy operates in addition to, and does not limit, your statutory rights under the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change-of-Mind Returns

We accept change-of-mind returns within 15 days of delivery, provided the item is:

  • Unused, undamaged, and in its original saleable condition.

  • Packed in its original packaging with all manuals, tags, and accessories included.

  • Accompanied by proof of purchase (order confirmation or tax invoice).

Note: Return postage costs for change-of-mind returns are the responsibility of the customer.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged in transit, defective, or incorrect, please notify us as soon as possible at info@fairdinkumdeals.com.au with your order number and clear photos/videos of the issue.

Where an item is confirmed damaged, faulty, or incorrect:

  • We will cover all return shipping costs (providing a pre-paid shipping label or courier collection where applicable).

  • You will be offered a full replacement, repair, or full refund at no extra cost to you.

Non-Returnable Items

For health and hygiene reasons, certain products (e.g., personal care items, consumables, or products with unsealed hygiene seals) cannot be accepted for change-of-mind returns. This exception does not apply to items that are faulty or breach ACL consumer guarantees.

How to Initiate a Return

  1. Submit Request: Email info@fairdinkumdeals.com.au with your order number, reason for return, and supporting photos (if damaged/faulty).

  2. Return Authorization: Once approved, we will provide you with a Return Merchandise Authorization (RMA) and the designated return warehouse address within 2–3 business days.

  3. Dispatch: Pack the item securely and dispatch it using a trackable shipping service.

  4. Inspection & Processing: Once received and inspected at our warehouse, your return will be processed within 5–7 business days.

Fees & Refund Method

  • Restocking Fees: We charge $0 restocking fees on all returns.

  • Return Shipping: Borne by Fair Dinkum Deals for faulty/incorrect items; paid by the customer for change-of-mind returns.

  • Refund Method: Approved refunds will be credited back to your original payment method. Please allow up to 10 business days after processing for the funds to reflect in your account, depending on your financial institution.

Contact Us

  • Email: info@fairdinkumdeals.com.au

  • Phone: 1300 571 296

  • ABN: 72 699 768 566